Terms of service

TERMS OF SERVICE – LYMVELLA™

Effective Date: September 2, 2026
Website: lymvella.com
Support: support@lymvella.com

OVERVIEW

IMPORTANT – PLEASE CAREFULLY READ AND UNDERSTAND THESE TERMS OF SERVICE BEFORE ACCESSING, USING, OR PLACING AN ORDER THROUGH OUR WEBSITE. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES, LIMITATIONS OF LIABILITY, AND ARBITRATION PROVISIONS, INCLUDING THOSE DESCRIBED IN SECTIONS 13 AND 23. THESE TERMS FORM AN IMPORTANT PART OF THE AGREEMENT BETWEEN YOU AND LYMVELLA.

THIS AGREEMENT CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT MAY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO A COURT HEARING, JURY TRIAL, OR PARTICIPATION IN A CLASS ACTION. ARBITRATION IS REQUIRED FOR CERTAIN DISPUTES EXCEPT AS OTHERWISE PROVIDED IN SECTION 23 OR IF YOU TIMELY OPT OUT. PLEASE CAREFULLY REVIEW SECTION 23, INCLUDING THE PROCEDURE FOR OPTING OUT.

This website is operated by Lymvella™. Throughout the Site, the terms “Lymvella,” “we,” “us,” and “our” refer to Lymvella.

Lymvella offers this website, including all information, tools, products, and services available through the Site, conditioned upon your acceptance of these Terms of Service and all policies and notices referenced herein.

By visiting our Site, placing an order, enrolling in a subscription, or otherwise using our services, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, policies, or conditions referenced herein or made available by hyperlink.

These Terms apply to all users of the Site, including browsers, customers, subscribers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using the Site.

By accessing or using any portion of the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access the Site, place an order, enroll in a subscription, or use the Services.

Any new features, tools, products, or Services added to the Site will also be subject to these Terms.

We may update or replace portions of these Terms by posting revised Terms on the Site. Your continued use of the Site after any changes become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer products and Services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, territory, or jurisdiction of residence, or that you are the age of majority and have provided any legally required consent for your minor dependents to use the Site.

You may not use our products or Services for any illegal or unauthorized purpose.

In using the Services, you may not violate any applicable local, state, provincial, federal, national, or international law, including intellectual-property laws.

You must not transmit viruses, malware, worms, malicious code, or other technology designed to disrupt, damage, or interfere with the Site or Services.

A material breach of these Terms may result in suspension or termination of your access to the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or discontinue Service where permitted by law, including in cases involving suspected fraud, abuse, unauthorized resale, policy violations, security risks, or unlawful activity.

You understand that content you submit, excluding payment information handled through secure payment systems, may be transmitted across various networks and may be modified as technically necessary to conform to connecting networks or devices.

Payment information is processed through secure payment infrastructure and applicable payment providers.

You may not reproduce, duplicate, copy, sell, resell, exploit, or commercially use any portion of the Service, access to the Service, or content made available through the Site without our prior written permission, except as permitted by applicable law.

Section headings are provided for convenience and do not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Information provided on the Site is intended for general informational purposes.

Although we make reasonable efforts to provide accurate information, we do not warrant that all information on the Site will always be complete, current, or error-free.

You should not rely on Site content as the sole basis for decisions where more complete, current, or authoritative information is reasonably necessary.

Any reliance on information provided through the Site is at your own risk, subject to rights that cannot legally be excluded.

The Site may contain historical information that is provided for reference and may no longer be current.

We may modify the contents of the Site at any time, subject to applicable law.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices, promotions, discounts, product availability, and other commercial terms may change without prior notice unless notice is required by applicable law.

We reserve the right to modify, suspend, or discontinue any Service, product, feature, or portion of the Site.

We will not be liable solely because of a modification, price change, suspension, or discontinuation except where applicable law provides otherwise or where we have already entered into an enforceable transaction with you.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online.

Products may be available in limited quantities and are subject to our Refund Policy.

We make reasonable efforts to display product images, packaging, colors, and other visual details accurately. However, the appearance of products may vary depending on your screen, device, lighting, packaging updates, manufacturing variations, or other factors.

Packaging, labels, bottle designs, colors, and other non-material product characteristics may occasionally change without notice.

We reserve the right, where permitted by law, to:

  • Limit sales to particular persons, households, geographic regions, or jurisdictions;
  • Limit purchase quantities;
  • Refuse suspected reseller or distributor orders;
  • Modify product descriptions;
  • Modify prices;
  • Discontinue products; and
  • Cancel orders affected by pricing, inventory, technical, or other material errors.

Any offer made through the Site is void where prohibited by law.

Except for warranties or guarantees expressly stated by Lymvella or required by applicable law, we do not warrant that a product or Service will meet every individual's expectations or produce identical results for every customer.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel orders where reasonably necessary.

Restrictions may apply to orders associated with:

  • The same customer account;
  • The same payment method;
  • The same billing or shipping address;
  • The same household;
  • Suspected fraudulent activity;
  • Unauthorized resale; or
  • Attempts to circumvent purchase limits or promotional restrictions.

If we materially modify or cancel an order, we may attempt to contact you using the email address, telephone number, billing information, or other contact information provided during checkout.

You agree to provide accurate, current, and complete purchase, billing, shipping, subscription, and account information.

You are responsible for promptly updating information necessary for us to process orders, recurring payments, shipments, or communications.

For additional information concerning refunds and cancellations, please review our Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to tools, integrations, applications, or services provided by third parties.

We do not necessarily control or monitor these third-party tools.

To the extent permitted by applicable law, access to third-party tools may be provided “as is” and “as available” without warranties or endorsements by Lymvella.

Your use of third-party tools is subject to the terms, policies, and practices of the applicable third-party provider.

We may introduce additional tools, resources, functionality, products, or Services in the future, and those additions will also be subject to these Terms where applicable.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, features, or Services available through the Site may contain materials or links provided by third parties.

Third-party links may direct you to websites or platforms that are not owned or controlled by Lymvella.

We are not responsible for examining or guaranteeing the accuracy, security, availability, privacy practices, products, services, or content of unaffiliated third parties.

Your interactions with third-party websites are governed by the applicable third party's own terms and policies.

Please review those policies before providing information or completing a transaction.

Questions concerning third-party products or Services should generally be directed to the applicable third party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit reviews, feedback, suggestions, ideas, photographs, comments, testimonials, contest entries, proposals, or other materials (“Submissions”), you represent that you have the right to provide those materials.

Unless otherwise agreed in writing or prohibited by law, you grant Lymvella a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, publish, translate, distribute, display, and otherwise use your Submissions in connection with our business, Services, advertising, and marketing.

We are not obligated to:

  1. Maintain non-confidential Submissions in confidence;
  2. Compensate you for unsolicited Submissions; or
  3. Respond to Submissions.

We may monitor, edit, refuse, or remove content that we reasonably determine is unlawful, defamatory, threatening, fraudulent, obscene, infringing, abusive, misleading, or otherwise violates these Terms.

You agree that your Submissions will not:

  • Violate another person's intellectual-property rights;
  • Violate privacy or publicity rights;
  • Contain unlawful or defamatory material;
  • Contain malware or malicious code;
  • Falsely impersonate another person; or
  • Materially mislead Lymvella or other users regarding their origin.

You remain responsible for the accuracy and legality of your Submissions.

SECTION 10 – PERSONAL INFORMATION

Our collection, use, and disclosure of personal information through the Site and Services are governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

The Site may occasionally contain typographical errors, inaccuracies, or omissions relating to matters such as:

  • Product descriptions;
  • Ingredients;
  • Packaging;
  • Prices;
  • Promotions;
  • Discounts;
  • Shipping charges;
  • Transit estimates;
  • Availability; or
  • Other Site information.

We reserve the right to correct errors or inaccuracies, update information, or cancel affected orders where necessary, including after an order has been submitted, subject to applicable law.

We are not obligated to update or clarify Site information except where required by law.

SECTION 12 – PROHIBITED USES

You may not use the Site, Services, or content:

(a) for unlawful purposes;

(b) to solicit or encourage unlawful acts;

(c) to violate applicable laws, rules, or regulations;

(d) to infringe our intellectual-property rights or those of another party;

(e) to harass, abuse, threaten, defame, intimidate, discriminate against, or harm another person;

(f) to submit materially false or misleading information;

(g) to transmit viruses, malware, or malicious code;

(h) to unlawfully collect or track personal information;

(i) to spam, phish, pharm, pretext, spider, scrape, crawl, or otherwise improperly access the Site;

(j) for obscene, fraudulent, or abusive purposes;

(k) to circumvent security features;

(l) to interfere with the operation of the Site;

(m) to engage in fraudulent refund, promotion, subscription, or chargeback activity; or

(n) to use automated means to purchase products, manipulate promotions, or interfere with normal customer access.

We reserve the right to restrict or terminate access to the Service for violations of these prohibitions.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that use of the Service will always be uninterrupted, timely, secure, or error-free.

We do not warrant that information or results obtained through the Service will always be completely accurate or reliable.

From time to time, the Service may be unavailable, suspended, modified, or discontinued.

To the fullest extent permitted by applicable law, the Site, Services, and products are provided “as is” and “as available,” except for guarantees, warranties, or rights expressly provided by Lymvella or required by applicable law.

To the fullest extent permitted by law, we disclaim implied warranties including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

To the fullest extent permitted by applicable law, Lymvella and its affiliates, officers, directors, employees, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages, including lost profits, revenue, savings, data, or similar losses arising from use of the Site, Services, or products.

Where liability cannot legally be excluded or limited, our liability will be limited only to the maximum extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Lymvella and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, suppliers, subcontractors, and Service providers from third-party claims, liabilities, losses, damages, or reasonable attorneys' fees arising from:

  • Your material breach of these Terms;
  • Your violation of applicable law;
  • Your infringement of third-party rights; or
  • Your misuse of the Services.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.

Any unenforceable portion will be severed where appropriate, and the remaining provisions will remain valid and enforceable.

SECTION 16 – TERMINATION

Obligations and liabilities incurred before termination of these Terms will survive termination where appropriate.

These Terms remain effective until terminated by you or us.

You may terminate your use of the Services by discontinuing use of the Site, subject to any outstanding purchase, subscription, payment, or other contractual obligations.

If we reasonably believe you have materially violated these Terms, we may suspend or terminate your access to the Services where permitted by law.

Termination does not eliminate amounts properly owed for purchases or transactions completed before termination.

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with policies and additional terms incorporated by reference, constitute the agreement governing your use of the Site and Services.

They supersede prior or contemporaneous communications regarding the same subject matter, except where otherwise expressly agreed in writing.

SECTION 18 – GOVERNING LAW

These Terms and any separate agreements through which we provide Services will be governed by applicable United States law and, where appropriate, the laws of the state in which the business entity operating Lymvella is legally organized or headquartered, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

The arbitration provisions in Section 23 are governed by the Federal Arbitration Act.

Nothing in this Section deprives consumers of mandatory protections available under applicable law.

SECTION 19 – CHANGES TO THESE TERMS

You may review the current version of these Terms at any time on this page.

We reserve the right to modify these Terms by posting an updated version on the Site.

Where legally required, we will provide additional notice of material changes.

Your continued use of the Site after revised Terms become effective constitutes acceptance of those revisions to the extent permitted by applicable law.

SECTION 20 – CONTACT INFORMATION

Questions concerning these Terms should be directed to:

Lymvella Support
Email: support@lymvella.com
Website: lymvella.com

Trade name: Lymvella™

SECTION 21 – PRODUCT AND HEALTH DISCLOSURE

Lymvella products are dietary supplements and are not prescription medications.

Our products are formulated with ingredients intended to support general wellness and the specific structure/function purposes described on applicable product pages and labels.

Statements concerning dietary supplements have not necessarily been evaluated by the U.S. Food and Drug Administration unless otherwise stated.

Our dietary supplements are not intended to diagnose, treat, cure, or prevent any disease.

Individual experiences and results may vary.

Information provided through the Site is for general informational purposes and is not intended as medical advice or as a substitute for advice from a qualified healthcare professional.

Consult an appropriate healthcare professional before beginning a new dietary supplement, particularly if you:

  • Take prescription medications;
  • Have a medical condition;
  • Are pregnant or nursing;
  • Are preparing for surgery; or
  • Have questions concerning interactions or suitability.

Always follow the directions and warnings provided on the applicable product label.

SECTION 22 – RETURNS, REFUNDS AND REPLACEMENTS

Lymvella generally does not require or accept physical product returns unless specifically authorized by Lymvella Support.

Refunds and replacements are governed exclusively by our Refund Policy and applicable law.

Our 30-Day Money-Back Guarantee applies only to purchases that satisfy the eligibility requirements described in the Refund Policy.

Products expressly identified as Final Sale before purchase are not eligible for the standard satisfaction guarantee except where otherwise required by law or where our Refund Policy specifically provides otherwise.

Do not mail products to Lymvella without written authorization from our support team.

SECTION 23 – ARBITRATION AGREEMENT AND CLASS ACTION WAIVER

23.1 Agreement to Arbitrate

Except as provided below, you and Lymvella agree that disputes, claims, or controversies arising out of or relating to:

  • The Site;
  • The Services;
  • Products purchased from Lymvella;
  • Subscriptions;
  • Transactions;
  • Communications;
  • These Terms; or
  • The relationship between you and Lymvella

will be resolved through binding individual arbitration rather than litigation in court, to the fullest extent permitted by applicable law.

This agreement includes claims based on contract, tort, statute, fraud, misrepresentation, or other legal theories.

Either party may bring an individual claim in small claims court where the claim qualifies and remains within that court's jurisdiction.

Nothing in this Section prevents either party from seeking temporary or preliminary injunctive relief where necessary to protect intellectual-property rights, confidential information, security interests, or against imminent unlawful conduct where such relief is legally available.

23.2 Arbitration Administrator

Arbitration will be administered by the American Arbitration Association (“AAA”) pursuant to its applicable Consumer Arbitration Rules unless the parties agree to another arbitration provider.

Information about AAA and its rules is available at adr.org.

The arbitrator will have authority to determine issues properly submitted to arbitration, including questions concerning the interpretation, applicability, or enforceability of this arbitration agreement, subject to applicable law.

The Federal Arbitration Act governs this arbitration provision.

23.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND LYMVELLA AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS.

Neither party will seek to have a dispute heard as a:

  • Class action;
  • Collective action;
  • Consolidated action;
  • Representative action; or
  • Private-attorney-general action,

except where such a waiver is prohibited by applicable law.

23.4 Jury Trial Waiver

To the extent a dispute is subject to arbitration under this Section, both parties waive the right to have that dispute decided by a judge or jury in court.

23.5 Right to Opt Out

You may opt out of this arbitration agreement by sending written notice within 30 calendar days after first accepting these Terms.

Email the notice to:

support@lymvella.com

Your notice should include:

  • Your full name;
  • The email address associated with your purchase or account, if applicable; and
  • A clear statement that you wish to opt out of the arbitration agreement contained in the Lymvella Terms of Service.

Timely opting out of arbitration will not affect the remaining provisions of these Terms.

23.6 Claims Not Subject to Arbitration

A party may pursue an eligible individual claim in small claims court.

Claims that cannot legally be subjected to mandatory arbitration will be handled by the court or tribunal having lawful jurisdiction.

23.7 Severability of Arbitration Provisions

If a particular portion of this arbitration agreement is found unenforceable, the remaining portions will continue to apply to the maximum extent permitted by law unless the unenforceable provision defeats the fundamental purpose of the arbitration agreement.

SECTION 24 – SUBSCRIPTION TERMS AND AUTOMATIC RENEWAL

24.1 Subscription Purchases

Certain Lymvella products may be offered through recurring subscription or autoship programs (“Subscription”).

By intentionally selecting a Subscription option and completing checkout, you authorize recurring charges according to the pricing and billing frequency disclosed to you before purchase.

The applicable:

  • Subscription price;
  • Billing frequency;
  • Renewal terms;
  • Discount;
  • Product quantity; and
  • Cancellation terms

will be presented through the applicable product page, offer, cart, checkout, or subscription disclosure before completion of the transaction.

Unless canceled, your Subscription automatically renews according to the disclosed billing interval.

24.2 Recurring Billing Authorization

By completing a Subscription purchase, you authorize Lymvella and its payment providers to charge your selected payment method for recurring Subscription orders until the Subscription is canceled or otherwise terminated.

Recurring transactions generally do not require additional authorization before each scheduled renewal because authorization is provided when you enroll, subject to applicable law and card-network requirements.

You are responsible for maintaining accurate payment information.

24.3 Subscription Disclosures

Before completing a Subscription purchase, applicable disclosures may include:

  • The recurring nature of the purchase;
  • Billing frequency;
  • Amount or method for determining recurring charges;
  • Applicable Subscription discounts;
  • Renewal terms; and
  • Cancellation instructions.

By completing the Subscription purchase after receiving these disclosures, you acknowledge and agree to the recurring billing arrangement.

24.4 Cancellation

Subscriptions may be canceled by contacting:

support@lymvella.com

or through any other cancellation method that Lymvella makes available to you.

Cancellation stops future eligible Subscription renewals.

To help prevent an upcoming renewal from processing, cancellation requests should be submitted before the next scheduled billing date.

Because payment and fulfillment systems may begin processing an order before shipment, a Subscription cancellation does not automatically cancel or refund a renewal that has already been processed.

Processed Subscription orders are subject to our Refund Policy.

24.5 Subscription Renewal Refunds

The initial Subscription order may qualify for Lymvella's 30-Day Money-Back Guarantee when all eligibility requirements in our Refund Policy are satisfied.

Recurring Subscription renewal orders are generally not eligible for the satisfaction guarantee once processed, except where:

  • Required by applicable law;
  • The product is damaged or defective;
  • An incorrect product was shipped; or
  • Another exception in our Refund Policy applies.

24.6 Subscription Discounts

Subscription products may be offered at discounted pricing compared with one-time purchases.

Subscription discounts are provided in connection with enrollment in the recurring program and do not constitute a guarantee that the same price or discount will remain available indefinitely.

We may modify future Subscription pricing where permitted by law and after providing any notice legally required.

Any special minimum commitment, prepaid term, introductory offer, or other Subscription condition will apply only if clearly disclosed before purchase.

SECTION 25 – SUBSCRIPTION DISPUTES AND PAYMENT DISPUTES

By enrolling in a Subscription, you acknowledge that recurring charges are authorized according to the terms disclosed at enrollment until properly canceled.

If you believe a charge is incorrect, unauthorized, duplicated, or otherwise problematic, we encourage you to contact:

support@lymvella.com

so that we have an opportunity to investigate and assist.

If a chargeback or payment dispute is initiated, Lymvella may provide relevant records to the payment processor, bank, card issuer, or financial institution, including:

  • Order records;
  • Checkout authorization information;
  • Subscription enrollment records;
  • Subscription disclosures;
  • Billing-frequency information;
  • Cancellation history;
  • Customer communications;
  • Shipping and tracking records;
  • Delivery confirmation; and
  • Refund or replacement records.

Nothing in this Section prevents a customer from exercising a lawful right to dispute a transaction through their financial institution.

Knowingly submitting false information in connection with a payment dispute, refund claim, or Subscription dispute may constitute a violation of these Terms.

SECTION 26 – SALE, DISCOUNTED, PROMOTIONAL AND FINAL SALE PURCHASES

Lymvella may occasionally offer:

  • Discounts;
  • Promotional codes;
  • Bundles;
  • Buy X Get Y offers;
  • Free gifts;
  • Subscription discounts;
  • Limited-time promotions; and
  • Products designated as Final Sale.

A product is considered Final Sale only when it is expressly identified as Final Sale before purchase.

Products expressly designated as Final Sale are not eligible for the standard satisfaction guarantee, return, exchange, or refund except:

  • Where required by applicable law;
  • Where the product is damaged or defective;
  • Where the incorrect product was shipped; or
  • As otherwise provided by our Refund Policy.

A product does not automatically become Final Sale merely because a discount, promotional price, bundle price, subscription discount, or coupon was applied, unless the applicable offer expressly states otherwise before purchase.

Free promotional items have no cash value and are not separately refundable.

Refunds for eligible promotional purchases will not exceed the amount actually paid for the applicable order or product.

If specific promotional terms conflict with these general Terms, the clearly disclosed terms of the applicable promotion may control to the extent permitted by law.

All refunds remain subject to our Refund Policy.

Nothing in this Section limits any consumer right that cannot legally be waived.

CONTACT

Questions regarding these Terms of Service may be submitted to:

Lymvella Support
support@lymvella.com
lymvella.com