Shipping policy
LYMVELLA™ SHIPPING POLICY
Effective Date: September 2, 2026
Website: lymvella.com
Support: support@lymvella.com
At Lymvella™, we work to process and deliver every order as efficiently as possible. Please review the shipping terms below before placing your order.
1. Order Processing
Orders are generally processed within 1–3 business days after purchase.
Business days do not include weekends or U.S. federal holidays.
During periods of unusually high order volume, product launches, promotional events, holidays, or other operational disruptions, processing may take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing available tracking information.
2. Estimated Delivery Time
Standard delivery typically takes approximately 7–10 business days after shipment, depending on the destination and carrier.
Delivery estimates are not guaranteed and may vary due to circumstances outside Lymvella's control, including:
- Carrier delays
- Weather conditions
- Transportation disruptions
- High seasonal shipping volume
- Incorrect or incomplete delivery information
- Local postal delays
- Customs or import processing, where applicable
Processing time and transit time are separate. The estimated delivery period begins after the order has been shipped.
3. Shipping Confirmation & Tracking
When tracking information becomes available, it will be sent to the email address associated with your order.
Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.
In some cases, tracking information may take 24–48 hours to show movement after the shipping label has been created.
4. Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- Postal or ZIP code
- Country
before submitting your order.
If you notice an error, contact support@lymvella.com immediately.
We will make reasonable efforts to update an address before fulfillment begins, but address changes are not guaranteed once an order has entered processing or shipment.
Lymvella is not responsible for delays, failed delivery, or additional shipping costs resulting from incorrect or incomplete information provided by the customer, except where otherwise required by law.
5. Carrier Delays
Once an order has been transferred to the shipping carrier, transit and final delivery are handled by that carrier.
Although we work with shipping providers to facilitate timely delivery, delays may occasionally occur outside our control.
A carrier delay does not automatically qualify an order for a refund.
If your shipment appears significantly delayed, contact support@lymvella.com and we will assist in reviewing the available tracking information.
6. Packages Marked as Delivered
If tracking indicates that your package was delivered but you cannot locate it, please:
- Check around your delivery location.
- Check with household members.
- Check with neighbors or building management where appropriate.
- Confirm the shipping address on your order.
- Contact the shipping carrier.
- Allow up to 48 hours, as some carriers occasionally mark packages delivered shortly before final delivery.
If the package still cannot be located, contact support@lymvella.com with your order number.
Packages marked as delivered by the carrier are not automatically eligible for a refund or replacement. Claims will be reviewed based on the circumstances and available delivery information.
7. Lost Packages
If tracking has not updated for an extended period or a package appears to have been lost in transit, please contact our support team.
We may work with the carrier or fulfillment provider to investigate the shipment.
Depending on the circumstances and results of the investigation, Lymvella may provide a replacement, refund, or other appropriate resolution.
8. Damaged or Incorrect Shipments
If your order arrives damaged, leaking, defective, or contains an incorrect product, contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging when reasonably requested
We will review the issue and provide an appropriate resolution in accordance with our Refund Policy.
9. Refused & Undeliverable Packages
Please do not refuse delivery as a method of requesting a refund.
Orders that are refused, returned to sender, or deemed undeliverable because of an incorrect address, incomplete address, failure to retrieve the package, or customer refusal may require additional processing before any resolution can be considered.
Additional shipping charges may apply if a package must be reshipped due to customer-provided address information or failure to accept delivery.
Original shipping charges are generally non-refundable except where otherwise required by law.
10. International Shipping & Customs
Where international shipping is available, delivery times may vary significantly based on destination, carrier availability, customs processing, and local regulations.
International customers may be responsible for applicable:
- Import duties
- Customs charges
- Taxes
- Brokerage fees
- Other governmental charges
unless otherwise stated at checkout.
Lymvella is not responsible for delays caused by customs authorities or import processing.
Customers are responsible for ensuring that products ordered are permitted for import into their destination country.
11. Shipping Fees
Shipping costs, when applicable, are displayed during checkout before an order is submitted.
Original shipping, expedited shipping, handling, and optional shipping-protection charges are generally non-refundable, except where required by law or where Lymvella determines that a verified fulfillment error occurred.
Please review our Refund Policy for additional information.
12. Order Changes & Cancellations
We process orders quickly, so changes and cancellations cannot always be guaranteed.
If you need to cancel or modify an order, contact:
as soon as possible after placing your order.
Once an order has entered fulfillment or shipment, it may no longer be possible to cancel or modify it.
Any refund eligibility after processing or shipment is governed by our Refund Policy.
13. Contact Us
If you have questions about shipping, tracking, delivery, or an order in transit, contact:
Lymvella Support
Email: support@lymvella.com
Website: lymvella.com
Please include your order number whenever possible so our support team can assist you more efficiently.