Refund policy
LYMVELLA™ REFUND POLICY
Effective Date: September 2, 2026
Website: lymvella.com
Support: support@lymvella.com
At Lymvella™, we stand behind our products and want every customer to understand exactly how our refund policy works before purchasing.
We offer a 30-Day Money-Back Guarantee on eligible purchases, subject to the terms below.
We do not accept physical product returns unless specifically requested by Lymvella Support.
Certain purchases, including items expressly designated as Final Sale, are not eligible for refunds.
By placing an order through lymvella.com, you acknowledge and agree to this Refund Policy.
1. 30-Day Money-Back Guarantee
Eligible customers may request a refund within 30 calendar days of confirmed delivery.
Requests received after the 30-day period are not eligible for approval.
The guarantee applies only to purchases made directly through lymvella.com and does not apply to purchases made through third-party marketplaces, retailers, resellers, or unauthorized sellers.
Eligibility Requirements
To qualify:
- The refund request must be submitted within 30 days of confirmed delivery.
- The order must have been purchased directly from lymvella.com.
- The order must not have been expressly identified as Final Sale at the time of purchase.
- The customer must provide a valid order number and the email address associated with the purchase.
- Lymvella may limit the guarantee to one approved refund per product, customer, household, shipping address, and payment method where reasonably necessary to prevent abuse.
- Repeated purchases of a product previously refunded under the guarantee are not eligible for another satisfaction-guarantee refund.
Approval remains subject to the exclusions contained in this policy.
2. No Physical Returns Required
Unless Lymvella Support specifically instructs otherwise, we do not accept physical returns of dietary supplements.
If your refund request is approved, you will generally not be required to mail the product back to us.
Do not send products to any address associated with Lymvella without written authorization from our support team. Unauthorized returns may be refused and do not create an entitlement to a refund.
3. Final Sale Items
Products expressly identified as “Final Sale” before purchase are:
- Non-refundable
- Non-returnable
- Non-exchangeable
Final Sale status will take precedence over the standard satisfaction guarantee except where otherwise required by applicable law or where the product arrived damaged, defective, or incorrect.
A promotional price or discount does not automatically make an item Final Sale unless it is clearly identified as Final Sale before purchase.
That last sentence is intentional—it protects you from having your guarantee contradict the pricing across the store.
4. Bundles, Gifts & Promotional Offers
Orders containing bundles, free gifts, Buy X Get Y offers, promotional products, or other incentives may be subject to additional restrictions.
If a refund is approved:
- Free gifts have no cash value and are not separately refundable.
- Promotional credits and discounts are not redeemable for cash.
- Refunds will never exceed the amount actually paid by the customer.
- Lymvella may calculate approved refunds based on the actual amount paid for the eligible products after discounts.
- Items clearly marked Final Sale remain ineligible.
5. Subscription Orders
Initial Subscription Order
An eligible customer's initial subscription purchase may qualify for the 30-Day Money-Back Guarantee if the request otherwise satisfies this policy.
Subscription Renewals
Recurring subscription renewal orders are not eligible for the satisfaction guarantee once the renewal has been processed, except where required by law or where there is a verified fulfillment issue such as an incorrect or damaged product.
Customers are responsible for managing or canceling subscriptions before the next scheduled charge.
Canceling a subscription prevents future eligible renewals but does not automatically cancel or refund an order that has already been processed.
Additional subscription terms will be governed by our Subscription Policy.
This is similar in concept to Rosabella limiting its guarantee on recurring autoship orders and RYZE requiring cancellation before the next shipment.
6. Shipping, Handling & Protection Fees
Unless otherwise required by law:
Original shipping charges, expedited shipping fees, handling charges, and optional shipping protection fees are non-refundable.
If Lymvella made a verified fulfillment error or the package arrived damaged, we may refund or replace the affected order at our discretion.
Both Resilia and Rosabella use non-refundable shipping/handling provisions in their current policies.
7. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, leaking, or contains an incorrect product, contact:
within 7 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging when reasonably requested
After reviewing the claim, Lymvella may provide an appropriate replacement, refund, or other resolution.
Claims submitted without sufficient information may require additional verification before approval.
8. Lost or Delivered Packages
If tracking shows that an order was successfully delivered, the carrier's delivery confirmation will generally be considered evidence of delivery.
Before contacting us, please:
- Check around the delivery location
- Check with household members
- Check with neighbors when appropriate
- Contact the carrier
- Allow up to 48 hours in case the carrier marked the package delivered early
If the package remains missing, contact support@lymvella.com and we will review the circumstances.
Refunds and replacements for packages marked delivered are not automatically guaranteed and may be evaluated on a case-by-case basis.
9. Order Cancellations
We process orders quickly.
If you want to cancel an order, contact support@lymvella.com immediately after placing it.
We will make reasonable efforts to accommodate cancellation requests, but cancellation is not guaranteed once an order has entered processing, fulfillment, or shipment.
Once fulfillment has begun, the order is subject to the eligibility rules in this Refund Policy.
10. Refused or Undeliverable Packages
Customers should not refuse delivery as a method of requesting a refund.
If an order is refused, returned to sender, or deemed undeliverable because of:
- An incorrect or incomplete address
- Failure to retrieve the package
- Customer refusal
- Other circumstances outside Lymvella's control
any refund or reshipment will be evaluated after the shipment is returned or otherwise resolved.
Original shipping charges are not refundable except where required by law.
RYZE similarly warns customers not to refuse packages because refused shipments can be lost in transit and may not qualify for a refund until received back.
11. Refund Processing
Approved refunds are issued to the original payment method only.
After approval, please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.
Processing times controlled by banks, card networks, Shopify Payments, PayPal, or other payment processors are outside Lymvella's control.
We cannot redirect a refund to a different card, bank account, or payment method.
12. Abuse of the Refund Policy
Lymvella reserves the right, to the extent permitted by law, to deny claims reasonably determined to involve:
- Fraud
- Refund abuse
- Repeated satisfaction-guarantee claims
- False damage or non-delivery claims
- Duplicate refund requests
- Chargebacks initiated after an agreed resolution
- Attempts to exploit promotional offers
- Orders associated with previously abusive activity
Nothing in this provision limits rights that cannot legally be waived.
13. Chargebacks & Payment Disputes
We strongly encourage customers to contact support@lymvella.com before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.
Submitting a chargeback does not create additional refund rights beyond those provided by applicable law and this policy.
We reserve the right to provide order records, tracking information, communications, subscription authorization records, and other relevant documentation to payment processors or financial institutions when responding to a dispute.
14. Policy Changes
Lymvella may update this Refund Policy from time to time.
The version published on lymvella.com at the time of the applicable transaction will govern that purchase, subject to applicable law.
15. Consumer Rights
Nothing in this policy is intended to exclude or restrict any consumer right that cannot legally be waived or limited under applicable federal, state, or local law.
Where applicable law provides greater rights than this policy, applicable law controls.
16. Contact Us
For refund, replacement, order, or cancellation assistance:
Lymvella Support
Email: support@lymvella.com
Website: lymvella.com
Please include your order number when contacting us so we can assist you as efficiently as possible.