Cancellation policy
PURCHASE, CANCELLATION & SUBSCRIPTION POLICY – LYMVELLA™
Effective Date: September 2, 2026
Website: lymvella.com
Support: support@lymvella.com
This Purchase, Cancellation & Subscription Policy explains how orders, order modifications, cancellations, recurring subscriptions, billing, and related customer requests are handled by Lymvella™.
By placing an order or enrolling in a subscription through lymvella.com, you agree to the applicable terms below, together with our Terms of Service, Refund Policy, Shipping Policy, and Privacy Policy.
1. Order Confirmation
After placing an order, you should receive an order confirmation email at the email address provided during checkout.
An order is generally considered received once:
- Payment has been successfully authorized or processed; and
- An order confirmation has been generated.
An order confirmation does not prevent Lymvella from canceling or refusing an order where reasonably necessary, including in cases involving:
- Suspected fraud
- Unauthorized payment activity
- Pricing or technical errors
- Inventory issues
- Policy violations
- Unauthorized resale
- Duplicate or abusive orders
- Incorrect or incomplete order information
If we cancel an order after payment has been collected, any applicable refund will be issued to the original payment method.
2. Order Modifications
Because orders may enter fulfillment quickly, any requested changes should be submitted as soon as possible after purchase.
Modification requests may include:
- Shipping-address corrections
- Quantity changes
- Product changes
- Contact-information corrections
To request an order modification, contact:
We will make reasonable efforts to accommodate requested changes, but modifications are not guaranteed once an order has entered processing, fulfillment, or shipment.
Once an order has shipped, it generally cannot be modified.
3. Order Cancellations Before Fulfillment
If you wish to cancel an order, contact us immediately at:
Please include your order number.
If the order has not yet entered fulfillment or shipment, we may be able to cancel it.
Cancellation requests are handled on a best-efforts basis and are not guaranteed solely because the order has not yet physically left a facility, as fulfillment processing may already have begun.
If an order is successfully canceled after payment has been collected, the applicable refund will be returned to the original payment method.
4. Orders Already Processed or Shipped
Once an order has entered fulfillment or shipment:
- Cancellation may no longer be possible.
- Address changes may no longer be possible.
- The order becomes subject to our Refund Policy and Shipping Policy.
- Original shipping and handling charges are generally non-refundable except where required by law or where Lymvella determines that a verified fulfillment error occurred.
Products expressly identified as Final Sale before purchase remain subject to the Final Sale provisions contained in our Refund Policy.
A product does not automatically become Final Sale merely because a discount, promotional price, subscription discount, or bundle offer was applied unless that condition was clearly disclosed before purchase.
5. Incorrect or Incomplete Shipping Information
Customers are responsible for reviewing and providing accurate shipping information at checkout.
This includes:
- Full recipient name
- Street address
- Apartment, suite, or unit number
- City
- State or province
- Postal or ZIP code
- Country
If you notice an error, contact support@lymvella.com immediately.
We will attempt to correct the address when possible, but changes are not guaranteed after fulfillment has begun.
If an order is delayed, lost, returned, or otherwise affected because the customer provided incorrect or incomplete shipping information:
- Lymvella is not automatically responsible for the resulting loss or delay.
- Original shipping charges may be non-refundable.
- Additional shipping charges may apply if reshipment is requested.
- Any refund or replacement will be evaluated under our Refund Policy and applicable law.
6. Refused, Returned-to-Sender & Undeliverable Packages
Customers should not refuse delivery as a method of requesting a refund.
If a package is refused, returned to sender, or deemed undeliverable because of:
- An incorrect or incomplete address
- Failure to retrieve the package
- Customer refusal
- Repeated failed delivery attempts
- Other circumstances outside Lymvella's reasonable control
the order may require additional review before a resolution is provided.
Original shipping costs are generally non-refundable.
Additional shipping or handling costs may apply if the customer requests reshipment.
Any refund remains subject to the applicable terms of our Refund Policy.
7. SUBSCRIPTION & RECURRING BILLING POLICY
Certain Lymvella products may be offered through recurring subscription or autoship programs (“Subscription”).
By intentionally selecting a Subscription option and completing checkout, you authorize Lymvella and its payment providers to charge your selected payment method automatically according to the billing frequency disclosed before purchase.
The applicable Subscription details may include:
- Product or products included
- Subscription price
- Recurring billing amount
- Billing frequency
- Delivery frequency
- Subscription discount
- Automatic-renewal terms
- Cancellation instructions
Your Subscription will continue and automatically renew according to the disclosed billing interval until canceled or otherwise terminated.
8. Subscription Authorization
By enrolling in a Subscription, you acknowledge and agree that:
- You are intentionally purchasing a recurring product plan.
- Recurring charges may be processed automatically without separate authorization before each renewal.
- The recurring amount and frequency are disclosed before checkout is completed.
- Your selected payment method may be charged for each renewal until the Subscription is canceled.
- You are responsible for maintaining accurate payment and contact information.
Completing the Subscription purchase constitutes your authorization for recurring billing subject to the terms disclosed at checkout and applicable law.
9. Managing or Canceling a Subscription
Subscriptions may be canceled by contacting:
or through any other cancellation method Lymvella makes available.
To prevent an upcoming renewal, the cancellation request must be received before the applicable renewal has already been processed.
Because billing and fulfillment systems may begin processing automatically, cancellation of a Subscription does not necessarily cancel an order that has already been charged or entered fulfillment.
A cancellation stops future eligible renewals.
10. Subscription Renewal Orders
Recurring Subscription renewal orders are generally considered processed once the applicable recurring charge has been successfully completed.
A Subscription cancellation submitted after a renewal has already processed will ordinarily apply to future billing cycles only.
Processed renewal orders are subject to our Refund Policy.
The initial Subscription order may qualify for Lymvella's 30-Day Money-Back Guarantee if all applicable eligibility requirements are satisfied.
Recurring Subscription renewals are generally not eligible for the satisfaction guarantee once processed, except where:
- Required by applicable law
- A product arrives damaged or defective
- The incorrect product is shipped
- Another exception expressly provided in our Refund Policy applies
11. Subscription Discounts
Subscription pricing may include a discount compared with the standard one-time purchase price.
The Subscription discount is provided in connection with participation in the recurring program.
Lymvella may change future Subscription pricing, discounts, or other Subscription benefits where permitted by law and after providing any notice required by law.
Previously completed transactions will not be repriced retroactively solely because a future Subscription price changes.
12. Minimum Commitment Offers
Lymvella does not impose a minimum Subscription term unless that minimum commitment is clearly disclosed to the customer before purchase.
Certain special offers may include:
- A minimum number of billing cycles
- A prepaid Subscription term
- An introductory Subscription commitment
- A discounted offer conditioned on maintaining the Subscription for a stated period
If a specific minimum commitment applies, the applicable requirement will be clearly disclosed before checkout.
By purchasing such an offer after receiving that disclosure, you agree to the stated commitment.
If no minimum commitment is disclosed before purchase, the Subscription may be canceled before a future renewal subject to the terms above.
13. Failed Subscription Payments
If a recurring Subscription payment fails, Lymvella or its payment provider may attempt to process the payment again using the payment method associated with the Subscription.
A failed payment may result in:
- Delayed fulfillment
- Temporary suspension of the Subscription
- Cancellation of the Subscription
- A request to update payment information
We are not responsible for fees charged independently by your bank, card issuer, or payment provider.
14. Subscription Product or Availability Changes
From time to time, a subscribed product may become:
- Temporarily unavailable
- Discontinued
- Reformulated
- Repackaged
- Replaced with an updated version
Where necessary, we may pause, cancel, or otherwise modify an affected Subscription, subject to applicable law.
Where a material change affects an upcoming recurring purchase, we will provide any notice required by law.
15. REFUNDS
Refund eligibility for purchases, initial Subscription orders, renewals, promotional purchases, bundles, and Final Sale items is governed by our Refund Policy.
Approved refunds are returned to the original payment method.
Bank and payment-provider processing times may vary after a refund has been issued.
16. FRAUD & PAYMENT DISPUTES
If you believe that a transaction, Subscription renewal, billing amount, shipment, or other charge is incorrect, we encourage you to contact:
so that our team can investigate and attempt to resolve the issue promptly.
If a chargeback or other payment dispute is initiated, Lymvella may provide relevant documentation to the payment processor, card issuer, bank, or other financial institution, including:
- Order confirmation
- Transaction records
- Subscription enrollment records
- Recurring-billing disclosures
- Checkout authorization information
- Billing-frequency information
- Customer communications
- Cancellation history
- Shipping and tracking information
- Delivery confirmation
- Refund or replacement records
- Relevant policy disclosures
Knowingly submitting false information in connection with a payment dispute, refund request, or Subscription claim may constitute a violation of our Terms of Service.
Nothing in this Policy prevents a customer from exercising any lawful right to dispute a charge through their bank, card issuer, or applicable payment provider.
17. Abuse & Fraud Prevention
To the extent permitted by applicable law, Lymvella reserves the right to refuse, limit, cancel, or investigate orders or claims reasonably suspected of involving:
- Fraud
- Refund abuse
- Promotional abuse
- Repeated false non-delivery claims
- Duplicate refund requests
- Unauthorized payment activity
- Subscription manipulation
- Attempts to circumvent purchase limits
- Unauthorized resale
- Other abusive activity
Where appropriate, Lymvella may restrict future purchases or account access associated with repeated or verified abuse.
18. Electronic Communications
By placing an order or enrolling in a Subscription, you agree that Lymvella may send transactional communications necessary to administer your purchase or Subscription.
These may include:
- Order confirmations
- Payment confirmations
- Shipping notifications
- Delivery updates
- Subscription communications
- Renewal-related communications
- Failed-payment notices
- Cancellation confirmations
- Refund notifications
- Customer-support communications
Transactional communications may be sent even if you have opted out of promotional marketing messages.
19. Policy Relationship
This Policy should be read together with Lymvella's:
- Terms of Service
- Refund Policy
- Shipping Policy
- Privacy Policy
If a particular transaction is subject to specifically disclosed promotional or Subscription terms, those terms may also apply.
Nothing in this Policy is intended to limit rights that cannot legally be waived under applicable law.
20. Contact Information
For purchase, order modification, cancellation, billing, or Subscription assistance, contact:
Lymvella Support
Email: support@lymvella.com
Website: lymvella.com
For accuracy and record-keeping, we strongly recommend submitting Subscription cancellations and billing requests through our official support email or any account-management method made available through lymvella.com.
Please include your order number and the email address associated with your purchase whenever possible.